HOW TO ORDER- oil bottle, soap dispenser , butter dish, vase, bathroom set, crocks, plates, bowls, canisters, spoon rest, cowboy hat, dinner set

HOW TO ORDER FROM RANCH POTTERY

A Shop Update is when I release new pottery on my website:

👉 ranchpottery.ca That is my only storefront.

If I had a physical store, this would be the moment I:

• Put new inventory on the shelves
• Open the doors
• Let customers come in and shop

 

Since I don’t have a physical store, my website is my store.

So instead of unlocking a door…  I make the website live for purchasing.

That moment = Shop Update

You can also think of it as:

• New inventory drop
• Collection release
• Restock
• Store opening

 

All mean the same thing.

 

 

WHY DOES EVERYTHING SAY SOLD OUT?

Ranch Pottery is a one-woman studio in Canada. Every piece is handmade by me from start to finish.

Because of the time and labour involved:

• Work is made in small batches
• Everything is sold during Shop Updates only
• Pieces often sell out within minutes or seconds

 

There is:

• No ongoing inventory
• Nothing held back
• Nothing available between updates

 

 

 

 

HOW THE PROCESS WORKS

1. I spend 3–5 weeks making everything by hand
2. Once ready, I upload everything to my website a couple days in advance of the shop update. 
3. The website will show items as “sold out”
   
• This is the Preview
• You can browse and see pricing
4. I announce a specific date and time on my social media
5. At that time, inventory is activated

 

That is the Shop Update (when you can actually buy)

 

 

PREVIEW 

Before each Shop Update, I offer a short Preview period.

 

During preview:

• You can see all available pieces
• You can see pricing
• Everything will show as sold out (this is intentional)

You cannot purchase during preview.

 

Preview exists because you can’t walk into a store and browse in person—this is your chance to look ahead.

 

 

HOW TO PURCHASE

The only way to buy is through a Shop Update.

I do not offer:

• Custom orders

• Pre-orders

• Holds

• Waitlists

• Private sales

Everything is first come, first served when the shop goes live.

 

 

PRICING

I do not post pricing on social media or reply to “how much”

Pricing is only available during the Preview on my website once pieces are completed and listed.

 

 

SHIPPING 

I am one person doing everything—making, packing, and shipping.

Packaging pottery is time-consuming and very detailed because I need to ensure your pieces arrive safely without breaking.

After a Shop Update:

• There are often 70–100 items to pack
• Each item is individually wrapped and boxed
• This must fit around my production schedule

 

👉 Shipping can take up to 2–3 weeks

You will not receive a shipping notification right away, and that is normal.

I am not Amazon. This is handmade production at scale by one person.

 

 

LOCATION + SHIPPING LOGISTICS

I live in a rural area, and for U.S. shipments:

• It is about an hour drive to my courier drop-off location
• I batch shipments together to make that trip

 

This is why everything must be fully packed before I can ship.

 

 

WHERE I SHIP

I ship within:

• Canada
• United States

 

For U.S. customers:

• Duties or brokerage fees may apply
• These are not controlled by me
• I include CUSMA documentation, but fees are never guaranteed to be avoided

 

 

 

 

RETURNS

All sales are final.

Each piece is handmade and one of a kind.

Natural variations in glaze and finish are part of the work.

Dishwasher safe

 

 

STUDIO / STOREFRONT

• I do not have a physical store
• My studio is not open to the public, do not ask! 
• Ranch Pottery is online only

 

 

 

 

FINAL NOTE

There are far more people who want my work than I can physically produce on my own.

If you want the best chance at purchasing:

👉 Follow along

👉 Watch for announcements

👉 Be ready at launch time